How can we help?
Find a clear answer, or a friendly human.
Explore the knowledge base
256 articlesWhen using the API to apply parameter (required field) values to a query, what format should I use to pass date values?
Applicable Versions: All Required values occur when conditions are created against the subject or query, that have been designated as Required Values in either the subject or query wizard. In normal operation, DataPA prompts the user for values to satisfy these required values in the query…
Read article →End Users › GeneralWhen using the DataPA Excel Add-in in versions of Excel 2003 and before an error is received when connecing to the AppServer.
When using the DataPA Excel Add-in in versions of Excel 2003 and before an error is received when connecing to the AppServer. There error received is: Error: Unable to find assembly DotNetCADMADO.dll or one of it's assemblies This means that queries cannot be run. For Excel 2003 there is an…
Read article →Administration › Server AdministrationWhere has the setting "Allow Anonymous Web Access" gone?
Applicable Versions: 6.0 onwards For security reasons, we no longer encourage anonymous access to DataPA Enterprise if User Security is applied. If you are hosting DataPA Enterprise privately, or you were previously using this setting and must have it re-enabled, you may enable anonymous access…
Read article →Administration › Server AdministrationWhich DataPA procedure library should I use with my AppServer?
Applicable Versions: All DataPA provide different procedure libraries with the DataPA installation to be used depending on which version of the Progress AppServer you are using. The different procedure libraries provide the same basic functionality for DataPA, but cater for the different…
Read article →Administration › Server AdministrationWhy am i being asked to log in to DataPA Enterprise?
See Where has the setting "Allow Anonymous Web Access" gone?
Read article →End Users › GeneralWhy are we not receiving live alerts in the web?
Applicable Versions: 6.0 onwards Your firewall may be blocking the port that the alerts are sent out from. Open the Enterprise Service Hub Port (as can be found in the Server Settings Tuning section) on the firewall for the machine on which DataPA Enterprise is installed. You may need to open…
Read article →End Users › GeneralWhy do dates appear in US format in the Web?
See Why do dates show in a different format in Enterprise in the web?
Read article →Administration › Server AdministrationWhy do dates in Reports appear in the wrong format in the web?
See also https://support.datapa.com/solution/articles/36000029511-why-do-dates-show-in-a-different-format-in-enterprise-in-the-web- Reports are PDF files generated on the server, usually in advance of viewing in the web. Dates will appear by default in the region to which the server is set. To…
Read article →End Users › GeneralWhy do dates show in a different format in Enterprise in the web?
Dates may appear in a different format in the Enterprise web browser application as opposed to the desktop application if your web browser has a different locale (region) setting to the Enterprise server. For Internet Explorer, Edge and Safari, the browser's locale settings are the same as your…
Read article →End Users › GeneralWhy do dates show in American format in the web?
See Why do dates show in a different format in Enterprise in the web?
Read article →Administration › InstallationWhy do I get a 404 File Not Found error in a drill down in DataPA Enterprise?
See Why do I see an error message when opening a drill down in DataPA Enterprise?
Read article →Administration › Server AdministrationWhy do I not see the Collaborate menu?
Applicable Versions: 5.5 onwards In DataPA v6, we introduced Processing Agents, which split the processing of dashboards in the Web portal over multiple processes, to improve performance. Unfortunately, this multi-process model is not compatible with Collaboration, which shares information…
Read article →Administration › Server AdministrationWhy do I receive a 404.13 error when exporting a large grid or pivot to Excel in Enterprise?
See Why do I receive an error when exporting a large grid or pivot to Excel in Enterprise?
Read article →Administration › Server AdministrationWhy do I receive an error when exporting a large grid or pivot to Excel in Enterprise?
Applicable Versions: 5.0 upwards You may receive an 404.13 error when attempting to export the contents of a large Data Grid or Pivot Table in Enterprise. The error may be caused by a restriction made by Internet Information Services (IIS) on the amount of data that can be sent in a request to…
Read article →Administration › InstallationWhy do I see an error message when opening a drill down in DataPA Enterprise?
Applicable Versions: All If, in the drill down window, you see an error message rather than the contents of the drill down, you may need to change a server setting. The error may be caused by a restriction made by Internet Information Services (IIS) on the amount of data that can be sent in a…
Read article →Administration › Server Administration"Your session has timed out" when embedding DataPA Enterprise
You may see the message "You have been inactive for too long and your session has timed out." when DataPA Enterprise is embedded in your application. DataPA Enterprise must be accessed via SSL/HTTPS. When embedding one web site in another, web browsers insist that cookies (such as the Session…
Read article →Still looking for an answer?
Ask our help assistant, or get in touch with the team.
Email support@support.helpdesk.inmydata.ai ↗