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42 articlesAfter Upgrading to Version 6.0 and opening Excel I get the Error Sorry, we couldn't find c:\Program Files x(86)\DataPA\Excel\DataPA.xla. Is it possible it was moved, renamed or Deleted?
See How do I remove my DataPA Add-In in Microsoft Excel?
Read article →Administration › InstallationAlert images and Export's do not get generated from the DataPA Enterprise service. An error referencing ""System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)"" may be displayed in the En
Applicable Versions: 5.50 Onwards The generation of images for alerts and exports from the Enterprise Service requires an IIS feature to be installed. The feature "IIS6 Metabase and IIS configuration compaibility" needs to be enabled. To enable use the "Turn Windows features on or off" windows…
Read article →Administration › InstallationCan I change the images and text shown by the DataPA client applications?
Applicable Versions: 5.50.0001 Onwards You can configure what images are used for the splash, about and login screens with DataPA OpenAnalytics, and text that appears in the client applications with a small text file. The file should be located in the directory [InstallDir]\Common and called…
Read article →Administration › InstallationCan I run DataPA Enterprise on a different port to the default port 80?
Applicable versions: 4.05.0082 to 5.5. Please see the new method for v6.0 You have always been able to run the DataPA Enterprise web portal on a different port from the default port 80 by configuring it in IIS and from version 4.05.0082 of DataPA you can also choose to run the DataPA Enterprise…
Read article →Administration › InstallationCan I run multiple instances of DataPA OpenAnalytics Enterprise on a single Windows Server?
From version 6.00.0139 of DataPA it is now possible to run multiple instances of DataPA OpenAnalytics Enterprise on a single Windows Server. Setting this up is documented in this document. There have been helper executables and BAT files added to help automate many parts of this process. The…
Read article →Administration › InstallationDataPA Enterprise has stopped working for no reason. I get a 404 error when I start it or just a blank page?
This problem can be caused by a Windows Update which prohibits the use of ASP.NET web service extensions. This effectively means that no ASP.NET based application will be permitted to run on IIS. As an ASP.NET application DataPA Enterprise is affected by this kind of Windows Update. To resolve…
Read article →Administration › InstallationDataPA Reports and DataPA Scheduler return Run time error 429 or -2147221164
Applicable Versions: 6.50.0092 onwards If a machine has had previous versions of DataPA OpenAnalytics installed, the installer can sometimes fail to register a particular component correctly. This will result in the error below when you try and open the report designer or scheduler apps; To fix…
Read article →Administration › InstallationDataPA_Sched.exe has stopped working Error is generated when running a scheduled task.
Applicable Versions: 5.50.0200 Onwards The Error 'DataPA_Sched.exe has stopped working' can occur when there is an incorrectly registered dll. Running the following commands at a Command prompt "As Administrator" should resolve the issue cd "\Program Files (x86)\DataPA\Bin"…
Read article →Administration › InstallationDataPA scheduler unscheduled a job and will not allow it to be scheduled.
Applicable Versions: All Note: This applies to pre Vista operating systems. If you are running on Windows 8 or Server 2012 then see the kb After Upgrade to Version 5 all scheduled Tasks became Unsheduled. Attempts to set a time doesn't schedule them. Possible causes and resolution:- Check that…
Read article →Administration › InstallationDataPA works from a mobile/ Tablet ( Android / Ipad / Iphone) browser but cannot connect using the DataPA Mobile App.
See What features of IIS need to be installed for DataPA Enterprise?
Read article →Administration › InstallationDo I need to do anything else after upgrading DataPA on my client?
Applicable Versions: All The procedure libraries referenced by your ApppServer, that DataPA connects to, are version specific. As such you should always update these procedure libraries on the server with the same version installed with the client. To update the procedure libraries, check first…
Read article →Administration › InstallationEmails with excel attachments are not being sent from the Scheduler , but do get send when the task is run manually. Errors appearing in the log include SEND EMAIL FAILED. PLEASE CHECK YOUR MAIL SERV
Applicable Versions: 4.00 onwards In normal cases a the temp file is created then deleted at the end of the task being run. The file is listed in the log file and usually is in the folder "C:\ProgramData\DataPA\data". The Mail fails as it is expecting a file that cannot be accessed. The "SaveAs…
Read article →Administration › InstallationFailure to Render Report to a Browser on Server 2012. When running a report, after the Query Run box clears, the report does not display, showing either a blank screen or with a spinning icon where th
Applicable Versions: 5.00 and above This can happen when the HTTP Activation IIS role has not been installed. This has to be set as a role under the "Application Server - Windows Process Activation Service Support" feature. Setting this on at this level will also enable HTTP Activation under the…
Read article →Administration › InstallationHow can I add my own branding to the client applications?
See Can I change the images and text shown by the DataPA client applications?
Read article →Administration › InstallationHow can I determine or change the DataPA Enterprise Web Application timeout?
Applicable Versions: 4.00 Onwards The DataPA Enterprise web application has no settings that relate to the control of the session timeout. The session timeout defaults to the values configured within IIS. The normal setting for this is the "Application Pool" - "Process Model" - "Idle Timeout"…
Read article →Administration › InstallationHow can I run the DataPA installation silently?
Applicable Versions: All The DataPA installation package is an InstallShield Basic MSI package. As such, you can run it silently from a command line or batch file using the following command: setup.exe /s /v""/qn"" where s is for silent v is to pass parameters to the Microsoft installer process…
Read article →Administration › InstallationHow can I white label the client applications
See Can I change the images and text shown by the DataPA client applications?
Read article →Administration › InstallationHow do I create a logfile of the DataPA installation?
A logfile of the DataPA installation which can be used to troubleshoot any installation issues can be created by creating a registry entry. Disclaimer: PLEASE NOTE that amending the Registry can cause serious problems that may require reinstallation of your operating system. Use the following…
Read article →Administration › InstallationHow do I remove my DataPA Add-In in Microsoft Excel?
After DataPA has been uninstalled (or when you have upgraded to DataPA Version 6.0) you might still receive errors in Excel due to the fact that Excel is still trying loading the DataPA Excel Add-In. To resolve this each user in Excel who is receiving these error needs to follow the steps below:…
Read article →Administration › InstallationHow do I upgrade DataPA OpenAnalytics to the latest version
Applicable Versions: 4.5 onwards DataPA OpenAnalytics can be installed as a Client on a user's PC and on a Server ( to run DataPA Enterprise). The following notes explain the steps required to upgrade DataPA OpenAnalytics to the latest version. The latest version and accompanying Release Notes…
Read article →Administration › InstallationI have a report that runs fine. However, when I go to schedule it in the DataPA Scheduler it will not move into the scheduled tasks.
See After Upgrade to Version 5 all scheduled Tasks became Unsheduled. Attempts to set a time doesn't schedule them.
Read article →Administration › InstallationI received Error 1721 when installing DataPA on Vista PC, after the error DataPA uninstalls the product.
Applicable Versions: 3.02.0026 and below The installation of DataPA includes an installation of Adobe Flash. On a PC running Vista the Flash installation needs to be run with Administrator privileges. With version 3.02.0031 and above, the Flash Installation inherits the raised privileges of the…
Read article →Administration › InstallationIs it possible to change what features are installed with DataPA OpenAnalytics using the command line?
See What is the minimum I need to install on a client that will run an application with the DataPA Reports and/or DataPA Dashboard embedded?
Read article →Administration › InstallationOn Windows 2000 SP4 machines, DataPA Dashboard crashes when you try and open it, DataPA Report crashes when you try and add a graph to a report, and you cannot open a report with a graph on it.
Applicable Versions: All Symptoms When you try and open the DataPA Dashboard, you get the error ""Run Time error '339' - Component 'ChartFx.ClientServer.Core.dll' is not correctly registered"" When you try and add a graph to a report in DataPA Reports, DataPA Reports crashes with the error ""Run…
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