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I have installed a new licence code for additional Enterprise agents and am still receiving an Agents are in use message.

Applicable Versions: 5.0 and above. The agent count should be reset with the installation of a new licence, in some scenarios a restart of IIS is required. In this situation the following steps should be carried out. 1. Stop the DataPA Service 2. Stop IIS 3. Restart IIS 4. Restart the DataPA…

Updated 11 April 2018

Applicable Versions: 5.0 and above.

The agent count should be reset with the installation of a new licence, in some scenarios a restart of IIS is required. In this situation the following steps should be carried out.

1. Stop the DataPA Service

2. Stop IIS

3. Restart IIS

4. Restart the DataPA Service.

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